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Seasonal Workers Needed for Contact Center
Last Post 21 Oct 2013 03:41 PM by Johnny Selected Seeds. 0 Replies.
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Johnny Selected Seeds

21 Oct 2013 03:41 PM  
Position Summary –
Johnny’s Selected Seeds has openings for a Seasonal Contact Center Specialist. These positions are for Johnny’s Selected Seeds inbound Contact Center servicing Commercial Growers, experienced Home Gardeners, as well as first time gardeners. We have full and part time seasonal positions available for both the 1st and 2nd shifts; days, nights, and weekends. Hours of operation are 7:00 a.m. – 10:00 p.m. Monday thru Friday and 8:00 a.m. – 5:00 p.m. Saturday & Sunday.
If you have a genuine interest and knowledge in gardening, a great attitude, and feel you meet our qualifications, please send your resume to the address listed below. We are in the process of rounding out our current team with some new talent and are anxious to speak with you!

Key Duties and Responsibilities –

• Receive inbound phone orders
• Receive incoming and occasionally make outgoing calls regarding orders and various customer service issues, (missing package inquiries, delivery transit times)
• Research required information using available resources
• Respond to technical growing and/or product information questions
• Respond to product quality related questions
• Assist customers in purchasing items via the Internet or catalogs
• Respond to web inquires and technical assistance
• Assist with answering Customer’s emails

Essential Physical Requirements-
• Proficient in computer applications
• Knowledge of customer service principles and practices
• Good data entry and typing skills
• Verbal and written communication skills
• Attention to detail
• Ability to sit for 8 hours per day at 3 hour increments
• Ability to access all areas of the building
• Ability to work multiple hours at a time with a headset on
• Ability to read, write, and verbally communicate

If interested in this position please submit resume or application by November 15th 2013 to:

Johnny’s Human Resource Department
955 Benton Avenue
Winslow, ME 04901
Phone 207.861.3900
Fax 207.861.3919

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