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SEASONAL CONTACT CENTER SPECIALIST
Last Post 28 Oct 2013 12:28 PM by Johnny's Selected Seeds. 0 Replies.
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Johnnys Selected Seeds

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28 Oct 2013 12:28 PM  
Position Summary --
Johnny's currently has several openings for Seasonal Contact Center Specialists. These positions are for Johnny's Selected Seeds' inbound Contact Center servicing commercial growers, experienced home gardeners, as well as first time gardeners. We have full and part time seasonal positions available for both the 1st and 2nd shifts; days, nights, and weekends. Hours of operation are 7:00 a.m. to 10:00 p.m. Monday thru Friday and 8:00 a.m. to 7:00 p.m. Saturday and Sunday.

The ideal candidate has a genuine interest and knowledge in gardening, a great attitude, and is ready to provide our customers with excellent service. We are in the process of rounding out our current team with some new talent, and we are anxious to speak with you!

These positions will begin in December.


Key Duties and Responsibilities --
• Receive inbound phone orders
• Receive incoming and occasionally make outgoing calls regarding orders and various customer service issues, (missing package inquiries, delivery transit times)
• Research required information using available resources
• Respond to technical growing and/or product information questions
• Respond to product quality related questions
• Assist customers in purchasing items via the Internet or catalogs
• Respond to web inquires and technical assistance
• Assist with answering Customer’s emails

Education and Experience Required --
• Proficient in computer applications
• Knowledge of customer service principles and practices
• Good data entry and typing skills
• Verbal and written communication skills
• Attention to detail

Essential Physical Requirements --
• Ability to sit for 8 hours per day at 3 hour increments
• Ability to access all areas of the building
• Ability to work multiple hours at a time with a headset on
• Ability to read, write, and verbally communicate

Please send cover letter, Resume and Application to:

Heather Herrin
Johnny's Selected Seeds
955 Benton Ave.
Winslow, Maine 04901
or email us at: www.jssees@johnnyseeds.com

Johnny's Application for Employment can be found on our website at: www.johnnyseeds.com
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